Privacy Policy

Effective Date: September 5, 2026

Svalbard Enterprise Inc. (“Svalbard,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, communicate with us, submit an inquiry, request a quotation, purchase products or services, or otherwise interact with Svalbard.

We process personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other applicable Philippine laws and regulations.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Svalbard, we may collect personal information such as:

  • Full name;
  • Company or organization name;
  • Job title or position;
  • Email address;
  • Telephone or mobile number;
  • Billing and delivery addresses;
  • Delivery recipient information;
  • Account information, if customer accounts are available;
  • Products or services you are interested in;
  • Inquiries, quotation requests, and communications with us;
  • Order and transaction details;
  • Products purchased and purchase history;
  • Payment status and transaction or payment reference information;
  • Warranty, repair, installation, and after-sales service information;
  • Feedback and other information you voluntarily provide to us; and
  • Other information reasonably necessary to process your inquiry, order, transaction, or request.

When you use our website, certain technical information may also be collected automatically, including:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Pages visited;
  • Date and time of visits;
  • Referring website or traffic source;
  • Website interactions; and
  • Cookie and similar technology identifiers.

We may receive information directly from you or through our website, social media pages, advertising campaigns, sales representatives, customer service channels, e-commerce systems, business partners, and other legitimate sources.

2. How We Use Your Personal Information

We may use personal information for purposes including:

  • Responding to inquiries and requests;
  • Preparing and providing quotations;
  • Providing information about our products and services;
  • Processing and fulfilling orders;
  • Confirming payments and transactions;
  • Arranging shipping and delivery;
  • Providing installation, warranty, maintenance, repair, and after-sales support;
  • Issuing invoices, official receipts, and other transaction documents;
  • Managing customer accounts, where applicable;
  • Maintaining customer and transaction records;
  • Providing customer service and technical support;
  • Communicating regarding orders, deliveries, warranties, service requests, and other transactions;
  • Managing customer relationships;
  • Improving our products, services, website, and customer experience;
  • Analyzing website usage and performance;
  • Measuring the effectiveness of our marketing and advertising activities;
  • Sending promotional communications where permitted by law and, where required, with your consent;
  • Protecting our website, customers, employees, and business against fraud, misuse, security threats, or unlawful activity;
  • Complying with accounting, tax, regulatory, and other legal requirements; and
  • Establishing, exercising, or defending legal claims.

We will not use personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by law.

3. Basis for Processing Personal Information

Depending on the circumstances, Svalbard may process personal information on one or more lawful bases permitted under applicable Philippine data privacy laws.

These may include:

Contractual necessity – when processing is necessary to take steps at your request before entering into a contract or to perform our obligations in connection with an order, purchase, delivery, warranty, service agreement, or other transaction.

Legal obligations – when processing is necessary to comply with applicable laws, regulations, tax requirements, accounting requirements, court orders, or lawful requests from government authorities.

Legitimate interests – when processing is reasonably necessary for legitimate business purposes, such as maintaining website and transaction security, preventing fraud, improving our operations, managing customer relationships, or protecting our legal rights, provided that such interests are not overridden by your rights and freedoms.

Consent – where your consent is required, such as for certain marketing activities, optional cookies, or other processing activities for which consent is the appropriate legal basis.

Where processing is based on consent, you may withdraw your consent subject to applicable law. Withdrawal of consent does not affect the lawfulness of processing performed before consent was withdrawn.

4. E-Commerce and Online Purchases

When you purchase products through our website, we may process personal information necessary to complete the transaction.

This may include information necessary to:

  • Verify and process your order;
  • Confirm product availability;
  • Process or verify payment;
  • Prepare invoices and transaction documents;
  • Arrange delivery;
  • Communicate order and delivery updates;
  • Handle returns, replacements, or refunds;
  • Provide product warranty and after-sales service; and
  • Maintain records required for accounting, tax, warranty, and legal purposes.

If payments are processed through a third-party payment gateway, bank, electronic wallet, or other payment provider, payment credentials may be collected and processed directly by that provider.

Svalbard does not require customers to provide passwords, PINs, one-time passwords (OTPs), or similar confidential banking credentials to us.

5. How We Share Personal Information

We do not sell personal information.

We may disclose or provide access to personal information where reasonably necessary for legitimate business purposes, to complete transactions, or to comply with legal obligations.

Recipients may include:

  • Payment processors and payment gateways;
  • Banks and financial institutions;
  • Couriers, freight forwarders, and logistics providers;
  • Website, e-commerce, hosting, cloud, and IT service providers;
  • Customer relationship management and business system providers;
  • Accounting and professional service providers;
  • Marketing, advertising, and analytics providers;
  • Manufacturers, distributors, suppliers, and authorized service partners where necessary for product fulfillment, warranty, repair, or technical support;
  • Government agencies, regulators, courts, or law-enforcement authorities where disclosure is required or permitted by law; and
  • Other service providers acting on our behalf.

We require service providers handling personal information on our behalf to protect the information appropriately and use it only for authorized purposes, as applicable.

6. Social Media and Online Advertising

Svalbard may operate accounts or advertise through social media and online platforms such as Facebook, Instagram, and other digital channels.

If you communicate with us, submit a lead form, respond to an advertisement, or otherwise interact with Svalbard through these platforms, we may receive information you provide through the relevant service.

The social media or advertising platform may separately collect and process information in accordance with its own privacy policies and terms.

Information received by Svalbard through these channels will be handled in accordance with this Privacy Policy.

7. Marketing Communications

Where permitted by law, we may use contact information to communicate information about products, promotions, events, services, or offers that may be relevant to you or your organization.

Where consent is required for marketing communications, we will obtain the appropriate consent.

You may request to stop receiving marketing communications at any time by using an unsubscribe mechanism provided in the communication, where available, or by contacting us.

Please note that opting out of promotional communications will not prevent us from sending necessary transactional or service-related communications regarding an existing order, account, warranty, service request, or other business transaction.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website and e-commerce functionality, maintain security, remember preferences, analyze website usage and performance, and, where applicable, support advertising and marketing activities.

Some cookies may be necessary for functions such as shopping carts, checkout, website security, and customer sessions. Other cookies, such as certain analytics or advertising cookies, may be optional.

Where required, we will request consent before using optional cookies or similar technologies.

For more information about the types of cookies and similar technologies we may use and the choices available to you, please review our Cookie Policy.

9. Data Security

Svalbard takes reasonable and appropriate organizational, physical, and technical measures to protect personal information against accidental or unlawful destruction, alteration, disclosure, misuse, loss, or unauthorized access.

These measures may include access controls, password protection, security procedures, employee confidentiality requirements, appropriate technology safeguards, and security measures implemented by our website and service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to comply with applicable legal, regulatory, accounting, tax, warranty, contractual, and business requirements.

Retention periods may vary depending on the type of information and the nature of our relationship with you.

For example, transaction records may be retained for the period required by applicable accounting and tax laws, while warranty and service records may be retained for periods necessary to administer warranty or after-sales obligations.

When personal information is no longer required for legitimate business or legal purposes, we will take reasonable steps to securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable requirements.

11. Your Rights as a Data Subject

Subject to the conditions and limitations provided by applicable Philippine law, you may have the following rights regarding your personal information:

  • Right to be informed about the collection and processing of your personal information;
  • Right to access personal information we hold about you;
  • Right to object to certain processing of your personal information;
  • Right to rectification of inaccurate or incomplete personal information;
  • Right to erasure or blocking under circumstances provided by law;
  • Right to data portability, where applicable;
  • Right to damages or compensation where provided by law; and
  • Right to lodge a complaint with the National Privacy Commission.

You may also withdraw consent where our processing is based on your consent, subject to applicable law.

To exercise your rights, please contact us using the contact information provided below. We may request reasonable information necessary to verify your identity before acting on a request.

12. Children’s Privacy

Our website and products are primarily intended for businesses and adult customers and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children through our website without appropriate authorization or another lawful basis.

If we become aware that personal information from a child has been collected improperly, we will take appropriate steps in accordance with applicable law.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

These third parties operate independently and may have their own privacy policies and data processing practices.

We encourage you to review the privacy policies of third-party websites and services before providing personal information to them.

14. International Processing and Data Transfers

Some of our technology, cloud, analytics, website, payment, or other service providers may operate systems or process information outside the Philippines.

Where personal information is transferred or processed outside the Philippines, we will take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data privacy requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, e-commerce operations, products, services, business practices, technology, or applicable laws and regulations.

When material changes are made, we will update the Effective Date shown at the top of this Privacy Policy and provide additional notice where required by law.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

For questions about this Privacy Policy, concerns regarding how your personal information is handled, or requests to exercise your rights as a data subject, please contact:

Data Protection Officer / Privacy Contact
Svalbard Enterprise Inc.
Mandaluyong City, Philippines
Website: svalbard.com.ph
Email: info@svalbard.com.ph
Telephone: +63 (2) 87414725